Privacy Policy

(Effective Date: 27.08.25)

Nona Lino (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with us.

By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

a. Personal Information You Provide Directly

  • Name, email address, phone number, billing/shipping address

  • Payment details (processed securely via our payment partners; we do not store complete card information)

  • Order history and preferences

  • Account login credentials (if you create an account)

  • Communications you send to us (emails, messages, customer service interactions)

b. Information Collected Automatically

  • IP address, browser type, device type, operating system

  • Pages visited, time spent on pages, referring URLs

  • Cookies, web beacons, and similar tracking technologies (see Section 8)

c. Information from Third Parties

  • Logistics partners (delivery status, tracking updates)

  • Payment service providers (transaction confirmations, refunds, fraud alerts)

 2. How We Use Your Information

We process your personal information for the following purposes:

  • To process and deliver your orders

  • To communicate with you regarding orders, returns, and customer support

  • To personalize your shopping experience and offer relevant products

  • To process refunds, returns, or exchanges

  • To send promotional messages (only if you have opted in)

  • To prevent fraud and maintain security

  • To comply with legal and regulatory requirements

3. Legal Basis for Processing (For GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Contract performance – to fulfil orders and provide services

  • Legitimate interests – for security, fraud prevention, and business analytics

  • Consent – for marketing communications and cookies

  • Legal obligations – to comply with applicable laws

4. How We Share Your Information

We only share your information with trusted third parties necessary for business operations:

  • Payment processors – to process secure transactions and refunds

  • Logistics providers – to deliver orders and manage returns

  • IT and analytics service providers – to maintain website performance and improve services

  • Legal authorities – if required by law or to prevent fraud, abuse, or illegal activity

  • We do not sell your personal information to any third party.

5. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil the purposes for which it was collected

  • Comply with legal, tax, and accounting requirements

  • Resolve disputes and enforce agreements

Once no longer required, data is securely deleted or anonymized.

6. Data Security

We use industry-standard measures to protect your information, including:

  • Encryption during transmission (SSL/HTTPS)

  • Secure payment gateways

  • Restricted access to sensitive data

  • Regular monitoring for vulnerabilities and attacks

While we take all reasonable precautions, no system is 100% secure. You are responsible for safeguarding your account credentials.

7. Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data

  • Request corrections to inaccurate information

  • Request deletion of your personal data (“right to be forgotten”)

  • Withdraw consent for marketing communications

  • Object to certain processing activities

  • Request data portability to another service provider

To exercise these rights, email us at support@nonalino.com

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core site functions (shopping cart, checkout)

  • Improve site performance and personalization

  • Measure and analyse traffic

You can disable cookies in your browser settings, but some site features may not work properly.

9. International Data Transfers

If we transfer your data outside your country (e.g., to hosting servers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses under GDPR.

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect data from children.

11. Data Breach Procedure

In case of a data breach that may risk your rights and freedoms:

  • We will notify you and relevant authorities without undue delay

  • We will take immediate steps to mitigate risks and secure systems

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Effective Date” updated.

13. Contact Us

For questions about this Privacy Policy or your data rights, contact:

Email: support@nonalino.com
Phone/WhatsApp: +91 9910795932