Refund Policy

How are refunds processed?

Refunds are issued only after we receive and inspect the returned item to ensure it meets our Return & Exchange Policy criteria.

What You Need to Know:

Q. How do refunds get issued?

A. Refunds are issued via Razorpay using the original payment method i.e. you will get the money back where it was paid from (e.g., credit card, UPI, net banking)

Q. When will I receive my refund?

A. Normal refunds take approximately 5–10 business days to reflect in your account—depending on your bank or payment method.

Q. Do refunds cost anything?

A. We do not pay any processing charge for normal refunds. However, any transaction fees or GST charged during the original payment are not reversed.

Q. What about instant refunds?

A. We can issue instant refunds via Razorpay for certain payment methods (like cards, UPI, net banking); this may incur a small fee, and the amount is usually credited immediately.

Q. What about Partial refunds?

A. Yes, partial refunds are supported, if the total amount refunded does not exceed the original payment captured.

Q. What if I do not receive my refund in time?

A. Wait at least 7 days, then you can contact us for status. If needed, you may also raise a dispute with your bank specifying the Razorpay reference number.