Shipping & Delivery Policy

Q. How do you ship my Nona Lino products?

A. We use trusted, professional courier partners to ensure your order reaches you safely and on time. All shipments are fully trackable and delivered directly to your provided address.

Q. What is the estimated delivery time?

A. Delivery timelines vary depending on your location. Orders are typically dispatched within 1–3 business days of confirmation and delivered within 3–7 business days thereafter for most serviceable pin codes. Remote areas may require additional time up to 10 business days. 

Pre-order items will be dispatched 14 business days after confirmation of order.

Q. How will I know when my order has shipped?

A. Once your order is dispatched, you will receive an email and/or WhatsApp message with your tracking details. You can use these details to monitor your shipment’s progress in real time.

Q. What if I am not available at the time of delivery?

A. Our delivery partner will attempt delivery up to two times. If the order remains undelivered, it will be returned to us. We can reship upon payment of any additional shipping charges incurred.

Q. What should I do if my order is delayed, lost, or damaged?

A. If your order is unexpectedly delayed, lost, or arrives with visible damage, please contact our Customer Service immediately at support@nonalino.com or via WhatsApp at +91 9910795932. We will coordinate with our logistics partner to resolve the issue promptly.

Q. How should I handle a damaged package at delivery?

A. Check the outer packaging at the time of delivery. If the package appears tampered with or damaged, we recommend refusing the delivery. Notify us immediately at support@nonalino.com or via WhatsApp at +91 9910795932.

Q. Are there situations where delivery delays are beyond your control?

A. Yes. We are not liable for delays caused by:

  • Natural disasters, strikes, or other force majeure events

  • Public holidays or local restrictions

  • Incorrect or incomplete shipping information provided by the customer
    In such cases, we will make every effort to assist you in tracking and receiving your order.

Q. Can I change my shipping address after placing an order?

A. Changes to your shipping address can only be made before the order is dispatched. Once in transit, address changes are not guaranteed.