Return & Exchange Policy

(Effective Date: 27.08.25)

We want you to love your purchase. If something is not right, we will make it right —within fair and reasonable limits.

Q. Can I return or exchange my purchase?

A. Yes, we gladly accept returns, exchanges, or replacements of unused merchandise within 7 days from the date of delivery. 

Please note that all products must have their original tags, dust bags, and packaging boxes intact. All items should be unused and in brand-new condition.

Q. Are there exceptions?

A. Yes, the following items are non-returnable and non-exchangeable:

• Products purchased during a Sale or other promotional offers (except in case of manufacturing defects reported within 7 days).

• Items that are used, washed, altered, or damaged after delivery.

• Items missing their original tags, dust bags, or packaging boxes.

• Personalized, custom-made, or made-to-order products.

• Items marked as Final Sale on the product page.

Q. What if the product is damaged or defective?

A. Contact us at support@nonalino.com or WhatsApp +91 9910795932 within 48 hours of delivery. Provide:

• Clear photographs showing the defect or damage.

• The order number and product details.

Q. What if an item is missing from my order?

A. If you suspect a missing item:

• Inform us within 48 hours of receiving your package.

• Share a clear unboxing video showing the sealed package, opening process, and all contents received.

We cannot process missing item claims without a valid unboxing video or if reported beyond the 48-hour timeframe.

Q. Who arranges pickup for returns/exchanges?

A. Nona Lino will arrange pickup through our logistics partners for approved cases. Please ensure the product is securely packed to avoid transit damage.

Q. Will I be charged for the return?

A. Returns due to defects, damages, or wrong items sent are free of charge. For all other returns (such as change of mind), return shipping charges may apply and will be deducted from your refund.

Q. What if the wrong product was sent?

A. In rare cases where an incorrect item is shipped, we will arrange for pickup at no cost and send the correct product or issue a refund after verification.

Q. How will my refund be processed?

A. Refunds for returns are issued only after the returned item passes our quality inspection. For more details, please refer to our Refund Policy.

Q. Can I exchange my product for something else?

A. Exchanges are subject to product availability. If your requested exchange item is out of stock, we will process a refund instead.

Q. How long does the process take?

A. From pickup to refund or exchange completion, the process typically takes 7–14 business days.

This policy is designed to protect our customers and our business, ensuring fairness on both sides.